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TBT Swag

Refund & Return Policy

At TBT Swag, we take pride in producing high-quality team gear, custom apparel, uniforms, player packages, and fan merchandise. Please review the policy below before placing your order.

1) Standard Returns — Non-Custom Items

Returns may be accepted on eligible, non-custom items within 30 days of delivery, based on carrier tracking.

To be eligible for a return, the item must be:

  • Unused, unworn, and unwashed
  • Returned in original condition
  • Free of stains, odors, pet hair, damage, or signs of wear
  • Returned with original tags, packaging, or accessories when applicable

Original shipping charges are non-refundable. Unless the return is due to an error by TBT Swag, return shipping costs are the responsibility of the customer.

2) Custom Team Gear, Uniforms & Player Packages

Custom team gear, customized uniforms, player packages, roster-specific items, and made-to-order products are final sale and are not eligible for return, refund, or exchange.

This includes, but is not limited to:

  • Items with player names
  • Items with player numbers
  • Team-customized apparel or uniforms
  • Embroidered items
  • Heat-pressed or decorated items
  • Roster-specific orders
  • Made-to-order sizing or production
  • Team packages or bundle packages

Size Verification Requirement

By placing an order for custom gear, uniforms, or player packages, the purchaser confirms that all sizes, names, numbers, colors, and product selections have been reviewed and verified before checkout.

Because these items are produced specifically for the customer, player, or team, TBT Swag cannot accept returns or exchanges for sizing issues, incorrect selections, or customer-submitted errors after the order has been placed.

3) Exchanges — Eligible Non-Custom Items Only

Exchanges may be available for eligible, non-custom items while inventory lasts.

If you need a different size or item, please contact us before sending anything back. The fastest option may be to return the original eligible item once approved and place a new order for the correct item.

Exchanges are not guaranteed and depend on product availability.

4) Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Photos of the item
  • Photos of the packaging, if applicable

Once reviewed, TBT Swag will determine the best resolution. Depending on the issue and product availability, this may include a replacement, exchange, store credit, or refund.

5) Order Changes & Cancellations

Because many TBT Swag products are custom, team-specific, or made to order, order changes and cancellations are not guaranteed once an order has been submitted.

If you notice an issue with your order, contact us as soon as possible. If production has not started, we will do our best to help. Once an order has entered production, it may no longer be changed or canceled.

6) Refund Processing

Approved refunds are issued to the original payment method after the returned item is received and inspected.

Please allow 5–10 business days for refund processing after approval. Additional time may be required by your bank, credit card company, or payment provider.

Shipping fees, rush fees, processing fees, and other non-product charges may be non-refundable unless the refund is due to an error by TBT Swag.

7) How to Start a Return

To request a return for an eligible item, please contact us before shipping anything back.

Include your order number, the item you are requesting to return, and the reason for the request.

Email: orders@mdubzsports.com
Phone: 954.300.1533

If your return is approved, we will provide return instructions and the return address.

Please do not ship items back until your return has been approved. Items returned without prior approval may not be accepted or refunded.

8) Final Sale Items

The following items are final sale and are not eligible for return, refund, or exchange unless they arrive damaged, defective, or incorrect:

  • Custom uniforms
  • Personalized products
  • Made-to-order team gear
  • Player packages
  • Team store package bundles
  • Clearance or sale items marked final sale
  • Items that have been worn, washed, used, or altered

9) Contact Us

Questions about this policy or your order can be sent to:

TBT Swag Customer Support
Email: orders@mdubzsports.com
Phone: 954.300.1533

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